CompTIA A+® IT Technician Certification (Exam A+ Essentials + Exam 220-602)
CompTIA A+ certification validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism |
| The following is a brief description of the skills being measured by the course: |
| Unit 1 |
Personal Computer Components
- Identify the fundamental principles of using personal computers
- Install, configure, optimize and upgrade personal computer components
- Identify tools, diagnostic procedures and troubleshooting techniques for personal
- computer components
- Perform preventive maintenance on personal computer component
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| Unit 2 |
Laptops and Portable Devices
- Identify the fundamental principles of using laptops and portable devices
- Install, configure, optimize and upgrade laptops and portable devices
- Identify tools, basic diagnostic procedures and troubleshooting techniques for laptops and portable devices
- Perform preventive maintenance on laptops and portable devices
|
| Unit 3 |
Operating Systems
- Identify the fundamentals of using operating systems
- Install, configure, optimize and upgrade operating systems
- Identify tools, diagnostic procedures and troubleshooting techniques for operating
- systems
- Perform preventive maintenance on operating systems
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| Unit 4 |
Printers and Scanners
- Identify the fundamental principles of using printers and scanners
- Identify basic concepts of installing, configuring, optimizing and upgrading printers and scanners
- Identify tools, basic diagnostic procedures and troubleshooting techniques for printers and scanners
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| Unit 5 |
Networks
- Identify the fundamental principles of networks
- Install, configure, optimize and upgrade networks
- Identify tools, diagnostic procedures and troubleshooting techniques for networks
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| Unit 6 |
Security
- Identify the fundamental principles of security
- Install, configure, upgrade and optimize security
- Identify tool, diagnostic procedures and troubleshooting techniques for security
- Perform preventive maintenance for computer security
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| Unit 7 |
Safety and Environmental Issues
- Describe the aspects and importance of safety and environmental issues
- Identify potential hazards and implement proper safety procedures including ESD
- precautions and procedures, safe work environment and equipment handling
- Identify proper disposal procedures for batteries, display devices and chemical solvents and cans
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| Unit 8 |
Communication and Professionalism
- Use good communication skills including listening and tact / discretion, when
- communicating with customers and colleagues
- Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers’ property
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| For a detailed description please download the following PDF document |
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| For a detailed description please download the following PDF document |
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